Shipping policy

 1. Order Processing:

  • Processing Time: Orders are typically processed within 1-2 business day, after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. Shipping Rates and Estimates:

  • Domestic Shipping: We offer Free Standard Shipping and Express shipping option across Australia. Express Shipping charges for your order will be calculated and displayed at checkout.
  • International Shipping: We support worldwide shipping to following countries/regions: Canada, United States, New Zealand, Singapore, South Korea, Indonesia, Taiwan, Thailand, Türkiye, Greece, Luxembourg, Monaco, Russia, Mexico, Argentina, Brazil, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom.

3. Shipping Options:

  • Standard Shipping: Estimated delivery time, 5-7 business days
  • Express Shipping: Estimated delivery time,2-3 business days.
  • International Shipping: Estimated delivery time, 5-18 business days.

4. Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with a tracking number. You can track your order using the provided link.

5. Shipping Restrictions:

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain restricted countries. Please check our list of restricted countries before placing your order.

6. Shipping Delays:

  • We are not responsible for shipping delays caused by carriers, customs processes, or unforeseen circumstances (e.g., natural disasters, pandemics). However, we will do our best to keep you informed about any potential delays.

7. Lost or Damaged Packages:

  • If your package is lost or damaged during transit, please contact us within 3 days of the estimated delivery date. We will work with the carrier to resolve the issue as quickly as possible.

8. Customs, Duties, and Taxes:

  • WoodenGrassis not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

9. Returns and Exchanges:

  • Please refer to our Return Policy for information on how to return or exchange items.

10. Contact Us:

  • If you have any questions or concerns regarding shipping, please contact our customer support team at WoodenGrass.co@gmail.com